Include the details that help us understand the issue
Describe what happened, what you expected, and when the issue occurred. Include your device model and iOS version when relevant. If the problem concerns an Apple purchase, explain what is missing without sending payment information.
Do not send sensitive information
Do not send passwords, full payment details, authentication codes, or health data by email. Prana may ask for limited follow-up information if it is needed to understand a support request.
Common questions
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What email address should I use for Prana support?
Use the support email link at the top of this page.
What should I include in a technical support request?
Include a concise description of the issue, what you expected, and non-sensitive device details such as your device model and iOS version when relevant.