Send a clear request to support
Use the Contact Prana support article and state whether you are requesting access, correction, or deletion. Include only the information needed to identify the account or request; do not send passwords, payment details, or health data.
Identity verification can be required
Prana may need to verify your identity before processing a privacy request. Some information may need to be retained when an applicable legal exception, security need, or contractual obligation applies.
Common questions
Related answers
Can I ask Prana to delete my information?
Yes. Use Prana support to request deletion. Requests are subject to applicable legal exceptions and identity verification.
Should I include my password in a data request?
No. Do not send passwords, payment details, or health data by email.