Request App Store refunds through Apple
Because Apple processes the original App Store purchase, Apple also reviews refund requests. Refer to Apple’s account and purchase-support options for the current refund process.
Contact Prana for app help
If you need help understanding an app issue connected to a purchase, contact Prana with non-sensitive details. Prana can help investigate the app experience but cannot decide an Apple refund request.
Common questions
Related answers
Can Prana approve an Apple refund?
No. Apple governs and processes refunds for purchases made through the App Store, and Prana does not control Apple refund decisions.
Should I contact Prana about a purchase issue?
Contact Prana for help with the app experience. For an App Store refund request, use Apple’s current purchase-support process.